{"id":17457,"date":"2020-06-03T10:37:38","date_gmt":"2023-03-21T12:57:12","guid":{"rendered":"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/?page_id=17457"},"modified":"2023-03-21T13:27:59","modified_gmt":"2023-03-21T13:27:59","slug":"lms-upjs-sk-faq","status":"publish","type":"page","link":"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/","title":{"rendered":"LMS.UPJS.SK: Frequently Asked Questions"},"content":{"rendered":"<style>.kt-accordion-id_18e0f6-81 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:0px;}.kt-accordion-id_18e0f6-81 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id_18e0f6-81 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.kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id_18e0f6-81 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_18e0f6-81 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:0px;}.kt-accordion-id_18e0f6-81 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id_18e0f6-81 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#555555;border-top-style:solid;border-right-color:#555555;border-right-style:solid;border-bottom-color:#555555;border-bottom-style:solid;border-left-color:#555555;border-left-style:solid;}.kt-accordion-id_18e0f6-81 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id_18e0f6-81 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id_18e0f6-81 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id_18e0f6-81 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id_18e0f6-81 kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane_6837ee-da\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>How do I log in to the LMS.UPJS.SK system?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You log in to lms.upjs.sk via the button in the upper (or lower) part <a href=\"https:\/\/lms.upjs.sk\/login\/index.php\" target=\"_blank\" rel=\"noreferrer noopener\"> pages<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"484\" height=\"185\" src=\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png\" alt=\"\" class=\"wp-image-17474\" srcset=\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png 484w, https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk-300x115.png 300w\" sizes=\"(max-width: 484px) 100vw, 484px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You will then be redirected to the AiS2 authentication server, where you fill in the login data as in AiS2 and after clicking <strong>Log in<\/strong> the system will automatically redirect you back to the lms.upjs.sk page<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"484\" height=\"220\" src=\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-autentifikacny-server.png\" alt=\"\" class=\"wp-image-17477\" srcset=\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-autentifikacny-server.png 484w, https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-autentifikacny-server-300x136.png 300w\" sizes=\"(max-width: 484px) 100vw, 484px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_71c98c-3e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>I didn&#8217;t receive a confirmation email when I first signed in, what should I do?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Check your inbox in the e-mail account you have registered in the AiS2 system. Sometimes it happens that the confirmation email ends up as a junk message in the SPAM folder. If you do not find a confirmation email after checking, write to lms @ upjs.sk<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_47cdb9-59\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>The lms.upjs.sk system reports when logging in: <em>The returned information about the user did not contain the username and email address. The OAuth 2 service may be misconfigured.<\/em> How to proceed?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>In this case, the error is on the part of the data registered in AiS2 (e.g. missing e-mail address as primary address, existing duplicate account in e-application). <strong><a href=\"https:\/\/ais2.upjs.sk\/ais\/portal\/changeTab.do?tab=3\" target=\"_blank\" rel=\"noreferrer noopener\">Contact AiS2 administrators<\/a> for your workplace\/faculty).<\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_d6c16a-40\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What to do if the system reports: <em>A user with this username already exists on this portal. If this is your account, please contact the administrator.<\/em> Is the problem a discrepancy in the registered data (e.g. e-mail address)?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>In this case, the error is in the difference between the data registered in AiS2 and lms.upjs.sk (e.g. different e-mail address, username). Contact the administrator at <strong>lms@upjs.sk<\/strong>.<a href=\"https:\/\/ais2.upjs.sk\/ais\/portal\/changeTab.do?tab=3\" target=\"_blank\" rel=\"noopener\" class=\"ek-link\"><strong>the AiS2 administrators<\/strong> for your workplace\/faculty).<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane_fc7eda-ac\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>I have an unspecified problem with logging into the LMS.UPJS.SK system. What should I do?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>There is probably a problem with password expiration. Log in to AiS2 and change your password. Log in to lms.upjs.sk with new login data.<br>If you have problems logging in to AiS2,&nbsp;<strong><a href=\"https:\/\/ais2.upjs.sk\/ais\/portal\/changeTab. do?tab=3\" target=\"_blank\" rel=\"noopener\" class=\"ek-link\">contact the AiS2<\/a><\/strong> administrators for your workplace\/faculty).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_a68720-1d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>Do I have to use a university email address?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>In accordance with the rules of UPJ\u0160 (Rector&#8217;s Order No. 12\/2015), <strong>use<\/strong> for work and study purposes at UPJ\u0160 <strong>exclusively the university e-mail address (name.surname@upjs.sk or id@student.upjs.sk)<\/strong>. If you use a different address, we have to verify your identity, which will prolong the processing of your request.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane_d2475d-45\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>Even if I logged out of lms.upjs.sk after clicking on log in again, the system logged me in without entering login data. Why?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The university has a single login system. Just log in to one application and others (which are connected to the system) no longer require logging in. computer in a shared household, dormitory), we recommend closing your browser after finishing work and logging out of lms.upjs.sk (including other portals).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_8341a7-4b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>I am a university employee, but previously logged into the LMS as a PhD student. I can&#8217;t log in now. How to proceed?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The problem is a discrepancy in the registered data of student and employee e-mail addresses. Write to lms @ upjs.sk and describe your problem with connecting the original and new address. The same procedure must also be followed in the event of a change of surname and e-mail address due to a change in marital status.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane_7c9d81-2c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong>When my family status changed, my login name and e-mail address changed. I can&#8217;t see my previous courses after logging in. What should I do?<\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The current change of username and e-mail address caused the lms.upjs.sk system to identify you as a new user. A new account has been created for you, which does not contain the original course registrations. If you are interested in connecting the original and new account, write to lms @ upjs.sk.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":17453,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"class_list":["post-17457","page","type-page","status-publish","hentry"],"acf":{"acf_link_na_externy_obsah":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LMS.UPJS.SK: Frequently Asked Questions - Centrum celo\u017eivotn\u00e9ho vzdel\u00e1vania a podpory projektov | UPJ\u0160<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LMS.UPJS.SK: Frequently Asked Questions - Centrum celo\u017eivotn\u00e9ho vzdel\u00e1vania a podpory projektov | UPJ\u0160\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Centrum celo\u017eivotn\u00e9ho vzdel\u00e1vania a podpory projektov | UPJ\u0160\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-21T13:27:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/\",\"url\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/\",\"name\":\"LMS.UPJS.SK: Frequently Asked Questions - Centrum celo\u017eivotn\u00e9ho vzdel\u00e1vania a podpory projektov | UPJ\u0160\",\"isPartOf\":{\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png\",\"datePublished\":\"2023-03-21T12:57:12+00:00\",\"dateModified\":\"2023-03-21T13:27:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/#primaryimage\",\"url\":\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png\",\"contentUrl\":\"https:\/\/www.upjs.sk\/app\/uploads\/sites\/22\/2023\/03\/en-login-lms-upjs-sk.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/upjs-portals\/lms-upjs-sk-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"eLearning and Distance learning\",\"item\":\"https:\/\/www.upjs.sk\/pracoviska\/ccvapp\/en\/elearning\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Portals of P. 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